BROOKLYN, NYC
SENIOR PRODUCT DESIGNER

21:21:30

Tuesday, August 18, 2026

TOEFL TestReady Home

Senior Product Designer
2024

The QUESTION

On January 30, 2024, ETS launched a new online TOEFL test prep platform — a suite of paid digital products built around AI-powered automated scoring. The product had real differentiation. The surface didn't.

The home page had been inherited from the legacy product, and it acted like a catch-all: purchased prep, free samplers, and a study-plan option students weren't revisiting, all piled on the same screen with no hierarchy and no temporal logic. The Free Activity of the Day at the top got most of the love. The Insights panel sat ignored, especially when there wasn't enough data to populate it. The Shop Prep CTA was so far down the page it didn't even make our screenshot cutoff. Users picked the one familiar thing — the free activity — and didn't go further.

I was briefed to redesign the home for one thing: discoverability of the new products, paid and free.

Free is the on-ramp, not the competition.

The PREMISE

The reflex on a make X more discoverable brief is to make X more visible. Bigger card, higher placement, brighter color. That treats the surface as a catalog where the user is supposed to decide on first sight. They don't. In a freemium product, the decision to pay doesn't happen on the home page — it happens at the moment a free thing isn't enough.

So the redesign needed to invert how the team had been thinking about the free–paid relationship. Free wasn't a competitor for screen attention; it was the entry point. The job wasn't to fight paid's way past the free activity. It was to choreograph the journey: free → engagement → moment-of-value → paid CTA. Every move below flows from that reframe.

The WORK

Move 1 — Split Paid and Free into separate tabs

The old home put paid and free on the same surface and let them fight for attention. Users picked what they recognized — the daily free activity — and never scrolled. Designing each thing to win in that environment meant designing neither.

The redesigned home splits paid and free into two tabs. Paid is the default, because that's where the business lives. Free carries a NEW badge to surface the just-launched samplers. With the tabs separated, each one can be designed for the job it actually has: Paid for browsing the product line, Free for trying things on. Neither has to half-do the other's work.

Move 2 — Turn the empty state into a guided introduction

The empty state of the old Paid tab — for users with no purchases — was a product comparison grid. That's useful if you know what you're comparing, and useless if you don't. Which is exactly the user the empty state is for.

The redesigned empty state introduces the new products as the start of a journey rather than as a side-by-side comparison. The framing builds connection before it pitches a choice.

Move 3 — Eye-catching cards that carry value in a glance

The old product cards leaned on dense descriptions to do the work copy should have been doing. The new cards trade depth for legibility: each one communicates the value of its product in a single readable beat.

Inside the Free tab, the Free Activity of the Day moves to a more prominent spot. Partly to surface the daily-engagement loop, partly because making the free offering feel visually robust pays off both for free retention and for the on-ramp — a fuller-feeling Free tab makes Paid feel like the next room over rather than the only door.

Move 4 — Choreograph the CTAs around the moment of value

This is the move where the freemium logic earns its keep. Three pieces of the same pattern, each one tied to a specific moment in the journey.

On the discovery surface, a "Shop More" card uses a deliberate blur on the underlying content. The blur is the visual grammar of there's more here, you just can't see it yet — a more honest, less aggressive way of advertising depth than a banner ad. It promises specificity without pretending to deliver it for free.

After a user completes a free activity, the surface offers a CTA to similar paid content — and only then, with minimal visual chrome around it. Pushing the CTA before completion breaks the on-ramp logic and feels aggressive. Showing it right after completion times the offer to a user who has just felt the product work.

At the end of a free scored activity, the user expects a score that the free tier can't deliver — a paid product is required to unlock it. That gap is the cleanest selling moment in the funnel. The redesign uses the blurred-lock motif here too: a blurred score with a CTA underneath. The motif's job is to make the upsell feel like a continuation of what the user was just doing, not a pitch.

The OUTCOME

Since the May 30 launch of free practice content, paid practice and test engagement is up 4.5x. TestReady is now raising users' writing and speaking scores by up to 32%. And 40–50% of returning users complete the Free Activity of the Day each session — direct confirmation that the on-ramp is doing what it was supposed to.

One learning worth keeping an eye on: returning users respond strongly to specific buzzwords surfaced in user research, and the product description copy doesn't echo enough of them yet. That's the next refinement pass — copy, not structure.

J.CHEN

Brooklyn, NY
joyhelenachen@gmail.com

Set in Sorts Mill Goudy and Satoshi. Built in Framer, 2026. The logotype is borrowed from J.Crew, with affection.

Ask for the Soundtrack: "Joy," composed for the proprietor by Steven Mudd, 2026.

J.CHEN

Brooklyn, NY
joyhelenachen@gmail.com

Set in Sorts Mill Goudy and Satoshi. Built in Framer, 2026. The logotype is borrowed from J.Crew, with affection.

Ask for the Soundtrack: "Joy," composed for the proprietor by Steven Mudd, 2026.

J.CHEN

Brooklyn, NY
joyhelenachen@gmail.com

Set in Sorts Mill Goudy and Satoshi. Built in Framer, 2026. The logotype is borrowed from J.Crew, with affection.

Ask for the Soundtrack: "Joy," composed for the proprietor by Steven Mudd, 2026.

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